Reference

How evodomino Handles Your Account & Data

Q: Can I request a copy of my account data?

Yes. Email legal@evodomino.best with your account email and a government ID photo. We compile your data export (account history, transactions, personal info) and send it to you within 21 days as a downloadable file.

When you open an account with us, your data security, payment verification and account access depend on a clear legal framework we've built around Indonesian players.

Account verification stepsData retention & privacyPayment & withdrawal termsSupport & dispute contactDevice & region access rules

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Legal Framework & Regional Access

evodomino Service availability depends on jurisdiction. Users are responsible for checking local law before access.

evodomino operates where local law permits. Your account access, deposit methods and withdrawal eligibility depend on local law in your region — we verify your location during signup so we can apply the correct terms. Deposits via DANA, OVO, GoPay and QRIS are processed through licensed

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payment gateways in Indonesia; each transaction is logged and verified before funds reach your wallet. Withdrawals are subject to identity verification and anti-fraud checks to protect both your account and our platform. If you have questions about whether your region qualifies for account access or specific
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payment methods, our support team can confirm your eligibility before you fund your account. We keep records of all account activity, payment history and verification documents for seven years, as required by local regulatory standards. Your deposit and withdrawal history is always visible in your account
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ledger.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Contact Us About Legal & Account Issues

DATA & SECURITY

How We Protect Your Information

Account Verification

When you open an account, we verify your identity using your phone number, email and optional document upload. This protects your account from unauthorized access and ensures you meet eligibility rules for your region.

Encryption & Storage

Your password, payment details and personal data are encrypted end-to-end using TLS 1.3 protocol. We store sensitive data on encrypted servers located in Southeast Asia and do not share it with third parties without your consent.

Payment Verification

Every deposit and withdrawal is matched against your verified identity. We run automatic fraud checks on transactions over Rp 5,000,000 and contact you immediately if a payment needs manual review.

Cookies & Tracking

We use cookies to keep you logged in and remember your game preferences. You can manage cookie settings in your browser; clearing them will log you out for security. Analytics cookies help us spot and prevent fraud.

Data Deletion Requests

To request deletion of your personal data, write to [email protected] with your account email and verification code. We process requests within 30 days, except where law requires us to retain records longer.

Account Suspension & Recovery

If we detect suspicious activity, we may temporarily lock your account. You can appeal or verify your identity through the 'Account Recovery' section in login help to restore full access within hours.

Legal Questions Players Ask

Go to Account Settings > Security > Permanent Closure and confirm your choice. We freeze your account immediately and retain your data for seven years per Indonesian law. Any remaining balance is returned via your original deposit method within 5 business days.

Yes. Email [email protected] with your account email and a government ID photo. We compile your data export (account history, transactions, personal info) and send it to you within 21 days as a downloadable file.

We match your bank account or e-wallet holder name against your registered account name. For withdrawals over Rp 10,000,000, we request a selfie with a government ID. Verification usually takes under 2 hours; urgent cases escalate to our Jakarta support desk.

Contact our support team within 14 days of the disputed transaction with your transaction ID and payment screenshot. We investigate and either reverse the charge or explain why the transaction was valid, providing evidence to you in writing.

Your data is encrypted and stored on servers in Jakarta, Indonesia. Only authorized evodomino staff (fraud team, support agents, account managers) can access your data when needed for verification or dispute resolution. We do not sell or share your data.

We send a verification code to your registered email or phone number. Enter the code within 10 minutes to confirm the new device. If you're outside your registered region, access may be restricted depending on local law where you are located.

We retain all account activity, deposits, withdrawals and game history for seven years to comply with Indonesian financial regulations. You can view and export your full history anytime in your account ledger under 'Transaction Records'.

How evodomino Handles Your Account & Data

How to Contact Us About Legal & Account Issues

How We Protect Your Information

Account Verification

Encryption & Storage

Payment Verification

Cookies & Tracking

Data Deletion Requests

Account Suspension & Recovery

Legal Questions Players Ask

01 What happens if I want to close my account permanently?

02 Can I request a copy of my account data?

03 How does evodomino verify my identity before I withdraw?

04 What's evodomino's policy if I have a payment dispute?

05 Where is my account data stored, and who can access it?

06 What happens if I log in from a new device or country?

07 How long does evodomino keep my transaction history?

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